For how long are OneAgent versions supported for premium customers?

Premium customers receive support for OneAgent versions for a duration of 12 months following the release of that version. This support period allows customers to ensure stability and reliability within their environments by working with a version that is actively maintained, including access to bug fixes and security updates. After this support period concludes, customers are typically encouraged to upgrade to a newer version to take advantage of enhancements and continued support.

This period is established to help organizations manage their upgrade cycles effectively, ensuring that they can plan and execute updates with sufficient time while receiving assistance from Dynatrace for the version they are using.