For managed customers with premium support, how long are OneAgent versions supported?

The correct answer is that OneAgent versions for managed customers with premium support are supported for 12 months. This support duration ensures that these customers have ample time to upgrade to newer versions of the OneAgent while still receiving essential fixes and updates for their current version.

The 12-month support window allows organizations to plan their deployment and update cycles without the immediate pressure of upgrading to a new version upon its release. It strikes a balance between maintaining stability in their operations and adopting new functionalities, security patches, and performance improvements offered in more recent releases.

Having a clear understanding of the support lifecycle is crucial for IT teams as it helps them manage their system dependencies and ensure continuous monitoring and performance optimization effectively. This ensures that they are always benefitting from the latest in Dynatrace solutions while also adhering to regular maintenance and upgrade practices.