On the Service Quality report, what is used to calculate the Application score?

The Application score on the Service Quality report is calculated using the average Apdex value and the percentage of user actions not affected by problems. The Apdex (Application Performance Index) is a standardized way of measuring user satisfaction with the response time of web applications. It combines response time performance and user experience metrics into a single score that represents how well the application meets user expectations.

By using the average Apdex value, which reflects the satisfaction of users based on their experiences with the application’s performance, and combining it with the percentage of user actions not negatively impacted by issues, the score provides a comprehensive view of the application's overall quality. This dual focus ensures that both user experience and application performance are taken into account, leading to a more holistic assessment of service quality.

In contrast, other options focus on individual metrics that do not encapsulate the broader view of application performance and user satisfaction as effectively as the Apdex index combined with unaffected user actions does.