What are the problem severity categories in Dynatrace?

In Dynatrace, problem severity categories are crucial for helping users identify the impact and urgency of issues within their monitored applications and services. The categories include Availability, Error, Slowdown, and Resource, which each represent specific types of problems.

• Availability signifies that a service is completely down and not accessible to users.
• Error indicates there is a malfunction or failure in the application processes, which is often associated with failed transactions.

• Slowdown refers to instances where the performance of an application is degrading, resulting in longer response times that may not directly break functionality but affect user experience.
• Resource pertains to issues related to resource constraints, such as CPU, memory, disk space, or network bandwidth, which can lead to performance bottlenecks.

These categories allow teams to prioritize their responses based on the severity of the impact on users and services, making it easier to manage incidents effectively.

The other choices do not accurately represent Dynatrace’s problem severity classifications. For instance, while a criticality scale such as Urgent, High, Medium, and Low may be used in other contexts to communicate the prioritization of tasks or issues, it does not align specifically with the defined problem severity categories in Dynatrace.