What does a Service Quality Report include?

A Service Quality Report focuses on the performance and reliability of applications and services. It provides average scores or metrics that help organizations understand how their services are performing across various dimensions such as availability, response time, and user satisfaction. These scores are crucial for assessing the overall quality of services and applications, making it easier to identify areas that require improvement.

While the other options contain useful information in different contexts, they do not fully encapsulate what a Service Quality Report aims to deliver. Overall website traffic and user feedback provide insight into user engagement but do not specifically address service performance metrics. A detailed list of all errors encountered could be informative but is more aligned with troubleshooting rather than offering a comprehensive perspective on service quality. The number of users accessing the service is helpful for understanding load and usage, yet it lacks details about the quality of service experienced by those users. The average scores thus provide a broader and more actionable view of service performance, aligning perfectly with the purpose of a Service Quality Report.