What does Business Impact Analysis assess?

Business Impact Analysis (BIA) primarily focuses on understanding how specific problems affect end users and the overall business operations. By assessing the direct impact on users, BIA aims to gauge the effectiveness of services and applications from the customers' perspectives. This assessment helps organizations prioritize issues based on user experience and business outcomes, ensuring that resources are allocated towards resolving the most critical problems that directly influence customer satisfaction and operational efficiency.

While financial implications, technical performance, and operational costs are important aspects to consider in overall problem management, they do not encapsulate the essence of Business Impact Analysis, which centers around the repercussions of issues on end user experience and business continuity. Understanding user impact is essential for effective decision-making in service delivery and for improving service quality in alignment with business objectives.