What is the support period for OneAgent versions for non-premium customers?

The support period for OneAgent versions for non-premium customers is indeed nine months. This timeframe is set by Dynatrace to allow users to benefit from the latest features and bug fixes while ensuring that they receive adequate support for their version of the OneAgent.

During this nine-month support period, non-premium customers can expect to receive updates, security patches, and other essential support services. After this period, customers are encouraged to upgrade to maintain optimal performance and security in their monitoring environment. Ensuring that users have a clear understanding of the support timeline can help them plan their upgrade strategies appropriately and avoid running unsupported software, which could lead to potential issues down the line.

While other timeframes may seem plausible, they do not reflect the official support policy as established by Dynatrace, which emphasizes the commitment to provide a consistent level of support and encourage customers to stay current with the software.