When should a customer consider using Agentless Injection for Real User Monitoring?

Agentless Injection for Real User Monitoring is most beneficial when dealing with a hosted web application. This approach enables monitoring without the need to install agents on user devices or servers, which is often impractical in hosted environments. In such situations, the application is managed externally by a third party, limiting access to the underlying server where traditional agents would be installed.

Choosing agentless monitoring allows you to capture user interactions and collect performance data efficiently without having to modify the application infrastructure. This is particularly important for customers who may not have full control over the hosting environment, whether due to security policies, compliance concerns, or technical restrictions.

While root access and supported technology can enhance monitoring capabilities, they do not pertain specifically to the unique needs of hosted web applications. Advanced analytical features, while valuable, are not the primary driver for selecting agentless monitoring over agent-based strategies in this context. Thus, the choice to implement agentless monitoring is most appropriately suited for scenarios where applications are hosted externally, ensuring robust data collection without invasive setup.