When should Agentless RUM be used in a Dynatrace environment?

Agentless Real User Monitoring (RUM) in a Dynatrace environment is specifically designed for scenarios where deploying the OneAgent is not feasible. This can occur for various reasons, such as compliance restrictions, limited access to the host operating system, or the need to monitor environments that do not permit any installed software. Agentless RUM allows organizations to still track the performance and behavior of user interactions with web applications without the need for server-side installation.

Utilizing Agentless RUM in situations where OneAgent installation is impossible ensures that visibility into user experience is maintained, allowing for critical insights into how applications are performing from the end-user perspective.

While Agentless RUM can be valuable, it is not intended for every monitoring need, does not specifically support only web applications in a manner that excludes other types of applications, and is not primarily focused on troubleshooting network issues, which may require different monitoring strategies or tools. Therefore, its specific use case revolves around scenarios where OneAgent cannot be deployed.